Virtual Damp Survey
Get expert eyes on your issue today. Send photos and a short video; a qualified surveyor replies the same day with plain-English advice.
Jump on a live video call with a qualified surveyor. We focus on the affected area only, explain the likely cause in plain English, and give you clear next steps. After the call you’ll get a short written summary. If an on-site visit is needed, your £89 is credited - and with our Clarity Guarantee, if we can’t give you clear next steps, we’ll apply the fee to an in-person survey.
Virtual Damp Survey — FAQs
A Virtual Damp Survey is an online damp inspection carried out by a qualified damp surveyor
using your photos, a short video and a live video call. You show us the affected areas in real time and we
focus only on the parts of your London flat or house that matter.
The service includes review of your photos and video before the call, a live video consultation, professional opinion on the most likely cause of the damp or mould, and a short written summary afterwards so you are not relying on memory.
The service includes review of your photos and video before the call, a live video consultation, professional opinion on the most likely cause of the damp or mould, and a short written summary afterwards so you are not relying on memory.
Our Virtual Damp Survey costs £89 for a typical London property. That fixed fee includes
review of your photos and video, a live online damp survey with a qualified surveyor, and a written summary
of our findings and recommendations.
If we later carry out an in-person damp survey at the same address, we credit the full £89 towards that visit so you are not paying twice for diagnosis.
If we later carry out an in-person damp survey at the same address, we credit the full £89 towards that visit so you are not paying twice for diagnosis.
Book a Virtual Damp Survey when you want fast, low-cost clarity without organising a home
visit. It is ideal for:
- New damp or mould patches you want a second opinion on
- London landlords and tenants who need independent advice
- Checking whether a contractor’s quote or recommendation sounds reasonable
- Deciding whether you really need a full in-person damp survey yet
In many cases, yes. Using your photos, video and a structured set of questions we can usually distinguish
between condensation, many types of penetrating damp and likely
rising damp.
For suspected hidden plumbing leaks or very complex histories, we may recommend an in-person damp survey or leak detection. If the issue cannot be safely diagnosed through a remote damp inspection, we will say so and credit your £89 towards a site visit.
For suspected hidden plumbing leaks or very complex histories, we may recommend an in-person damp survey or leak detection. If the issue cannot be safely diagnosed through a remote damp inspection, we will say so and credit your £89 towards a site visit.
A Virtual Damp Survey is best viewed as professional advice and triage. It is usually
enough for landlords, tenants and managing agents who want an independent view and a written summary of the
likely cause and next steps.
Most mortgage lenders and insurers still expect an in-person inspection with instrument readings and a full damp survey report. In those cases we can arrange an on-site survey, applying your £89 virtual fee towards the visit.
Most mortgage lenders and insurers still expect an in-person inspection with instrument readings and a full damp survey report. In those cases we can arrange an on-site survey, applying your £89 virtual fee towards the visit.
Virtual Damp Surveys are designed for speed. Subject to availability we can often book you in
the same day or the next working day.
The call itself usually lasts 30–45 minutes. Afterwards we send you a short written summary so you have your diagnosis and next steps in writing.
The call itself usually lasts 30–45 minutes. Afterwards we send you a short written summary so you have your diagnosis and next steps in writing.
To get the most from your Virtual Damp Survey, please:
- Take clear photos of the affected areas (close-up and wider context)
- Record a short video showing where the damp or mould sits in the room
- Note when the problem is worst (after rain, winter mornings, when cooking or showering)
- Have basic details ready: property type, approximate age, recent works and any previous leaks
We are based in central London and regularly carry out Virtual Damp Surveys for homes and flats across
all 32 London boroughs and nearby postcodes.
Because the service is online, we can often help clients outside London as well. Send us your postcode and a few photos of the issue and we will confirm whether a virtual survey is suitable or whether a local in-person inspection would be better.
Because the service is online, we can often help clients outside London as well. Send us your postcode and a few photos of the issue and we will confirm whether a virtual survey is suitable or whether a local in-person inspection would be better.
If we feel we cannot safely or confidently diagnose the problem from video and photos
alone, we will be upfront about it and recommend an in-person damp survey.
Under our Clarity Guarantee, your £89 fee is credited in full towards the on-site visit, so you are not out of pocket for trying the virtual route first.
Under our Clarity Guarantee, your £89 fee is credited in full towards the on-site visit, so you are not out of pocket for trying the virtual route first.
