Frequently Asked Questions
Pricing & Booking
How much does a damp survey cost in London?
See live pricing and inclusions on our survey costs page. Choose a fast virtual damp survey for triage and advice, or an in-person damp survey when you need site readings, thermal imaging and a formal report.
Is there a “free damp survey”? What does a free damp survey cost really mean?
“Free surveys” are usually sales visits tied to remedial works. We provide independent surveys with transparent pricing shown on our survey costs page. For quick guidance, our virtual damp survey is the fastest low-cost option.
PCA damp survey cost — how is that different from your service?
“PCA” refers to the Property Care Association. PCA contractor quotations/guarantees are separate services. We’re an independent surveyor: evidence-based reporting with no incentive to sell damp proofing. Our pricing is listed under survey costs.
How long does a damp survey take and when do I get the report?
Virtual: ~30–45 minutes. In-person: 60–120 minutes depending on size and access. Reports typically arrive within 24–72 hours. See survey costs for what’s included.
Virtual vs In-Person
Virtual damp survey or in-person visit — which should I book?
Book a virtual damp survey for rapid triage and clear next steps. Choose an in-person damp survey when you need on-site measurements, thermal imaging or a RICS-compliant written report.
Rising damp vs condensation vs penetrating damp — how can you tell?
Rising damp shows tide-marks/salts low on walls; condensation causes black mould in cold corners and bathrooms; penetrating damp appears as localised patches after rain. We confirm using moisture readings and, where helpful, thermal imaging during an in-person damp survey, or triage via a virtual damp survey.
Leak Detection
Leak detection vs damp survey — what should I book?
Book an in-person damp survey for general damp, mould and staining to diagnose root cause (condensation, penetrating damp, plumbing). If an active hidden leak is suspected, we can perform a leak detection survey and, where needed, coordinate specialist methods (acoustic, tracer gas, thermal).
Commercial
Do you offer commercial damp surveys?
Yes. We survey offices, retail, hospitality and housing blocks with RAMS/insurance provided. Reports are suitable for facilities teams, freeholders and insurers. For multi-unit issues we can inspect several areas in one visit.
Do you carry out commercial leak surveys?
Yes. We investigate suspected leaks in commercial properties and can coordinate specialist leak detection where necessary, supplying evidence and an action plan your contractors can follow.
Reports & Compliance
What does the damp survey report include?
Clear diagnosis, photos, moisture/thermal readings where helpful, root-cause explanation and step-by-step remedial actions. In-person surveys produce RICS-compliant reports suitable for landlords, lenders and insurers.
Will lenders, landlords or insurers accept your report?
Yes. Our in-person reports are evidence-based and used by lenders, landlords and insurers. If a specific format is required, let us know before booking.
Do you offer pre-purchase damp surveys?
Yes. Ideal alongside a homebuyer or building survey. We assess moisture risks and provide a prioritised remedial plan before you commit.
Areas We Cover
Do you cover my area in London?
We’re based in central London and cover all boroughs (e.g., Westminster, Islington, Hackney, Bromley, Richmond) plus nearby parts of Essex, Surrey and Hertfordshire.
