PRIVACY POLICY
Damp Surveyor Near Me
(a trading name of Prime Building Care Ltd)
( Effective: February 2026 )
Data Controller: Prime Building Care Ltd (Company No. 15607576) trading as Damp Surveyor Near Me
Registered Office: 113 Romford Road, London, England, E15 4LY
Contact (privacy): Email: hello@dampsurveyornearme.co.uk | Website: www.dampsurveyornearme.co.uk
This Privacy Policy explains how we collect, use, store, and share personal data when you contact us, book a service, receive a survey/report, or otherwise engage with Damp Surveyor Near Me.
1. What data we collect
We may collect and process the following categories of personal data:
1.1 Identity and contact data
Name, job title/organisation (where applicable)
Email address, phone number
Postal address, including the Property address for inspection
1.2 Booking and service data
Booking details (service type, date/time, notes)
Communications with us (email, phone, WhatsApp/messages)
Surveyor notes and administrative records related to the Service
1.3 Property and evidence data
Photos/videos you send us or we capture during inspections
Observations and measurements (e.g., moisture readings)
Report content that may include personal data (e.g., names provided by the Client)
1.4 Payment and transaction data
Payment status, invoices/receipts, transaction references
We do not store full payment card details. Card payments are handled by our payment provider.
IP address, device/browser information, approximate location derived from IP
Site usage data and cookies (see Section 11)
2. How we collect your data
We collect personal data from:
You directly (website forms, bookings, WhatsApp/messages, email/phone, uploads)
Property representatives (e.g., managing agents, landlords, housing teams) who instruct us
On-site during inspections (notes, photos/videos, readings)
Service providers used to administer Services (see Section 5)
3. Why we use your data and our lawful bases
We process personal data only where permitted under UK GDPR.
3.1 Contract / steps before contract (UK GDPR Art. 6(1)(b))
To:
Provide quotations, administer bookings, schedule Inspections
Deliver Services and Deliverables (including Reports)
Administer reschedules, cancellations, refunds, and service communications
3.2 Legitimate interests (UK GDPR Art. 6(1)(f))
To:
Operate, manage, and improve our business and Service delivery
Maintain professional records, manage queries/complaints, and defend legal claims
Prevent fraud/misuse and protect the security of systems and data
We balance these interests against your rights and expectations.
3.3 Legal obligation (UK GDPR Art. 6(1)(c))
To:
Comply with legal, tax, and accounting requirements
Respond to lawful requests from public authorities and regulators
3.4 Consent (UK GDPR Art. 6(1)(a)) — where required
For:
Non-essential cookies/analytics (where consent is required)
Marketing communications where consent is required
You can withdraw consent at any time.
4. WhatsApp, messaging, and user-submitted media
If you contact us via WhatsApp or similar messaging services:
Messages and attachments may contain personal data and property evidence (photos/videos).
Messaging platforms are third-party services and process data under their own terms and privacy policies.
We use this information to understand your issue, provide preliminary guidance, and administer Services if you proceed to booking.
If you prefer not to use messaging, you can contact us via email/phone.
5. Who we share data with
We share personal data only where necessary for the purposes in Section 3.
5.1 Service providers we use (processors and sub-processors)
We use the following providers to operate and administer our Services:
Squarespace (website hosting/forms): to host our website and receive enquiries submitted via the site.
TidyCal (booking/scheduling): to take bookings, manage appointment slots, and send booking notifications.
Stripe (payments): to process card payments and issue payment confirmations (we do not store full card details).
Google Drive / Google Workspace tools (document storage/administration): to store reports, evidence files, and business records.
These providers process data on our instructions (or in some cases as separate controllers for their own compliance purposes). We expect appropriate security and confidentiality measures to be in place.
5.2 Clients, instructing parties, and property stakeholders
Depending on who instructs us and the Service scope, we may share Reports and relevant evidence with:
The instructing party (e.g., homeowner, landlord, managing agent, housing association, commercial operator)
Other parties you authorise or who are reasonably involved in the matter (e.g., an asset/portfolio manager)
5.3 Contractors / third parties (where you request it)
If you ask us to support remedial scoping or contractor quotation (e.g., sharing extracts, photos, or findings), we may share relevant information with contractors or specialists. We share only what is necessary.
5.4 Legal and safety disclosures
We may disclose personal data where required by law or to protect rights, safety, and property. We do not sell your personal data.
6. International transfers
Some providers (including Google, Stripe, Squarespace, and TidyCal) may process personal data outside the UK. Where personal data is transferred internationally, appropriate safeguards are used where required (such as adequacy regulations or recognised contractual protections).
7. Data retention
We keep personal data only as long as reasonably necessary for the purposes set out in this policy, including professional record-keeping and the management/defence of claims and disputes.
Typical retention: we retain survey records, site notes, evidence, and Reports for up to 15 years where reasonably necessary for insurance, professional record-keeping, and dispute/claim management. We may retain certain records longer where required by law (e.g., accounting records).
We may delete or anonymise data earlier where it is no longer needed.
8. Security
We apply appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, and disclosure. Measures may include access controls, role-based permissions, secure storage, and staff/contractor confidentiality where appropriate.
We also hold relevant industry security and supply-chain credentials (including a cyber security certificate and Constructionline Gold status) which support our organisational approach to security. No online system is completely secure.
9. Your rights (UK GDPR)
You may have rights to:
Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Restrict processing (where applicable)
Object to processing based on legitimate interests (in certain cases)
Data portability (in certain cases)
Withdraw consent (where processing is based on consent)
To exercise rights, contact us using the details above. We may need to verify identity.
10. Marketing
We may send service-related communications necessary to deliver Services (these are not marketing).
If we send marketing communications, we will do so in line with applicable law (including PECR where relevant). You can opt out at any time via an unsubscribe link or by contacting us.
11. Cookies and analytics
Our website may use cookies and similar technologies for functionality, security, and analytics. Where required, we will request consent for non-essential cookies via our cookie banner/notice.
12. Children’s data
Our Services are not directed at children and we do not knowingly collect personal data from children.
13. Complaints
If you have concerns about how we handle personal data, contact us first and we will try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
14. Changes to this policy
We may update this Privacy Policy from time to time. The version published on our website at the time of your interaction will apply unless the law requires otherwise.
15. Contact
Prime Building Care Ltd trading as Damp Surveyor Near Me
113 Romford Road, London, England, E15 4LY
Email: hello@dampsurveyornearme.co.uk
Website: dampsurveyornearme.co.uk
