Most trusted damp and mould specialists for damp sufferers

If you want quick clarity without commitment, start with Guide me (free WhatsApp triage + written assessment). If you need a structured diagnosis today, choose Show me (£89 virtual survey + written summary). If you need decision-grade certainty with diagnostics and a formal report, choose Prove it (£350 in-person, incl. thermal imaging). If you manage commercial or multi-site properties, Rollout gives tailored scoping and portfolio-ready reporting.

All plans include: independent advice, evidence-led reasoning, a clear escalation path, fast scheduling, and a written assessment — so you always know what’s confirmed, what isn’t, and what the next best step is.

Yes — free, no card required. You send photos/videos, and a specialist surveyor performs symptom-led visual checks, rapid triage (visual only), and returns a clear written assessment plus a recommendation for escalation only if essential.

Your pricing ladder is built for speed:

• Guide me: ~10-minute response time for the initial triage
• Show me: same-day availability (subject to availability)
• Prove it: availability within 24 hours (subject to availability)
• Rollout: urgent availability with flexible scheduling for multi-site needs

Virtual (Show me) is a guided live walkthrough with visual checks and a written summary — ideal when symptoms are visible and access is straightforward. In-person (Prove it) adds instrument-led diagnostics (incl. thermal imaging) and a full evidence-led report — ideal when the moisture pathway needs confirming with readings and on-site verification.

It means you don’t jump to expensive steps unless the evidence justifies it. You start with visual triage, escalate to a live walkthrough if needed, and only move to an in-person diagnostic survey when the cause can’t be responsibly confirmed remotely. Escalation is dependent on what can be verified at each stage.

For Prove it (in-person), we photograph key findings on site and issue a full written damp survey report within 48–72 hours, with clear remedial guidance tailored to the property.

Often yes for triage, decision-making, and stakeholder updates — especially when paired with clear photos and a written summary. Where a third party requires instrument readings or a formal evidential report, your escalation path is to Prove it (in-person) for a full evidence-led survey report with contractor/landlord-ready wording.

You can usually narrow this down quickly by combining symptom patterns (where it appears, when it worsens), ventilation/heating context, and external envelope clues. Virtual works well for pattern recognition; in-person diagnostics are used when confirmation requires readings, thermal imaging, or root-cause tracing to separate look-alike symptoms.

Have ready:

• Clear photos/video of affected areas (wide shot + close-ups)
• A quick timeline (when it started, seasonal changes, any recent works)
• Any known leak history, extractor fan use, and heating/ventilation habits
• Access to key areas during the call (external elevations if safe)

This helps the surveyor trace moisture patterns and leave you with a stronger written plan.

If possible:

• Ensure access to all affected rooms and nearby “control areas”
• Move small items away from damp patches and skirting lines
• Share any previous contractor notes, repairs, or photos “before works”

This allows a cleaner internal + external inspection and clearer evidence capture for the report.

Our /pricing options are:

• Guide me: Free WhatsApp triage
• Show me: £89 per virtual survey
• Prove it: £350 per property (up to three bedrooms)
• Rollout: Custom pricing for commercial/multi-site scopes

Mould and damp can produce allergens, irritants, and spores that can affect health — and damp alone (even without obvious mould) can increase health risks. If it’s spreading across rooms, recurring after cleaning/painting, or affecting children/respiratory health, it’s sensible to treat it as a priority and investigate the cause, not just the surface symptoms.

Yes — surveys and triage are available across London (virtual and in-person scheduling dependent on availability and scope).

In England’s social rented sector, Awaab’s Law has applied from 27 October 2025, requiring social landlords to address damp and mould hazards that present a significant risk of harm (and emergency hazards) within fixed timeframes, with written communication as part of the process. Your evidence-led survey outputs support triage, documentation, and clear next steps when landlords, housing teams, and residents need defensible clarity.

A “free survey” is often a sales-led inspection run by a contractor whose revenue comes from selling remedial work. That can create a conflict of interest — not automatically wrongdoing, but the incentives differ. An independent, evidence-led survey is designed to diagnose first (with a written assessment and a clear escalation path), so you can choose the right fix and the right contractor without being steered into unnecessary treatments.

Rollout is designed for commercial, large properties, and portfolio clients needing wider scope, coordinated scheduling, and portfolio-ready standardised reporting. It includes a scoping call, project-led inspection by a dedicated team, diagnostics (incl. thermal imaging), stakeholder-ready summaries, and options like re-inspection sign-off.