SECURITY STATEMENT
Damp Surveyor Near Me (a trading name of Prime Building Care Ltd)
Effective: February 2026
This Security Statement explains how we protect information and systems when you use our website, contact us, or book Services. It complements (and does not replace) our Privacy Policy and Terms and Conditions of Service.
1. Scope
1.1 This statement covers reasonable technical and organisational measures used to protect:
Client contact and booking information
Property evidence (photos/videos) and site notes
Reports and related service records
Business systems used to deliver Services
1.2 This statement does not apply to third-party services you use independently or systems outside our control.
2. Security approach
2.1 We apply security controls designed to protect data against unauthorised access, loss, misuse, alteration, or disclosure.
2.2 Security controls are implemented proportionately to the nature of the data processed and the risks associated with processing.
2.3 No system is completely secure. We cannot guarantee absolute security, but we maintain measures intended to reduce risk and respond appropriately to incidents.
3. Access control and confidentiality
3.1 Access to operational systems and stored data is restricted to authorised personnel with a legitimate need to access it.
3.2 We use credential controls (e.g., strong passwords and account protections) and limit access rights to the minimum required for job roles.
3.3 Where contractors or service providers require access to deliver Services, access is limited and governed by contractual and confidentiality controls where appropriate.
4. Data storage and handling
4.1 Reports, photos/videos, and service records may be stored using secure cloud services used for business operations, including Google Drive/Google Workspace tools, with access controls applied.
4.2 Where data is transmitted electronically, we use reputable services and standard secure transmission methods appropriate to the channel.
4.3 Payment card data is processed by Stripe. We do not store full payment card details.
5. Website and booking security
5.1 Our website is hosted on Squarespace. Booking is handled via TidyCal, and payments via Stripe.
5.2 These platforms operate their own security controls. We do not control their internal security practices, but we select reputable providers and use their security features where available.
6. Retention and disposal
6.1 We retain service records only as long as reasonably necessary for business purposes, professional record-keeping, insurance requirements, and the management/defence of claims and disputes, as set out in our Privacy Policy.
6.2 Where data is no longer required, we take reasonable steps to delete or securely dispose of it.
7. Incident management
7.1 We maintain procedures intended to identify, assess, and respond to security incidents affecting personal data or service records.
7.2 Where a personal data breach occurs that is likely to result in a risk to individuals’ rights and freedoms, we will assess notification obligations under UK GDPR and, where required, notify the ICO and/or affected individuals within applicable legal timeframes.
8. Third-party and supply chain
8.1 We use third-party service providers to operate and administer Services (including Squarespace, TidyCal, Stripe, and Google). These providers may process data in the UK and/or internationally, subject to their own security controls and legal frameworks.
8.2 Where we share data with third parties (e.g., contractors for remedial scoping at your request), we share only what is reasonably necessary.
9. Credentials and assurance (context)
9.1 We hold relevant organisational credentials (including a cyber security certificate and Constructionline Gold status), which support our internal approach to security and supply-chain assurance. These credentials do not guarantee absolute security and are not a warranty.
10. Contact
For security-related queries (including suspected fraud or data/security incidents), contact:
Prime Building Care Ltd trading as Damp Surveyor Near Me
113 Romford Road, London, England, E15 4LY
Email: hello@dampsurveyornearme.co.uk
Website: dampsurveyornearme.co.uk
